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hand-made in oakland, ca

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frequently asked questions

just the FAQs, ma’am

Do you do ship to ______?
How soon will I get my stuff?
I’m having problems with PayPal. Why?
Do you do custom orders?
How do I wash this thing?
What’s my size?
Where do you guys get all this stuff?
I’m concerned about my privacy.

 

Do you do ship to ______?

Yes! We ship to all sorts of places! We regularly send many packages to several European and Asian countries; most likely yours. Just load your cart with goodies and check out as normal. If you do not see your country in the pull-down list, contact us and we will see what we can do for you.

 

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How soon will I get my stuff?

Since everything you see on this site is made by us, our inventory is always in flux. If we run out of inventory on something, it will display as “made to order only” and may incur a slightly longer production time for your order to be fulfilled. We will send your order as promptly as possible.

The below times are estimates only, but they should give you a better idea of how long your package should take to arrive from the date of shipment.

Domestic
Priority Mail: 1 — 5 days (depending on how far you are from Oakland, CA)
Express Mail: overnight to most areas

International
Priority Mail: 6 — 10 days
Express Mail: 3 — 5 days

 

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I’m having problems with PayPal. Why?

Because of PayPal’s complex security system, you might encounter a problem with using your credit card.

If you have received the error message, “The credit card you entered cannot be used for this payment. Please enter a different credit card number,” it is possible that your credit card(s) might be flagged for one or more of several reasons. After a long phone call to PayPal about this issue, they informed us that this could be attributed to any number of possible reasons.

The email address and/or the credit card number may have been flagged for any reason. For this, I have found no other solution other than to try another card and email address, otherwise they may both be flagged as well.

The credit card number which may or may not be associated with a particular email address has been used beyond a specified number of times without logging into PayPal. One possible solution is to log into PayPal and authorize the card to be used without having to log in.

The issuing bank may be blocking transactions to online merchants and/or PayPal specifically. To verify this and possibly have your card unblocked, you will have to call your credit card issuer and ask them if you are allowed to use your card on PayPal.

Your billing address, telephone number, email or other important information does not match what your bank has on file. You will have to enter this information exactly as it appears on your statement in order for the card to be accepted.

We are currently working towards migrating away from PayPal as a credit card processor. Unfortunately, this is a long and complicated process and all we can ask is that you be patient in the meantime. Keep an eye on our journal, or sign up for our newsletter to be informed when the migration is complete.

 

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Do you do custom orders?

Yes! We can do our regular items with other color combinations or different features, and we’re also open to totally new ideas. Contact us and let us know what you’re looking for, and we’ll talk about it.

 

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How do I wash this thing?

Fleece can be washed by machine — low temperature water is best. Turn it inside out first, if possible. Allow to air dry (it won’t take long.)

Faux fur should first be shaken out, then can be machine or handwashed in cold water, and air dried. Using any heat with faux fur will cause it to matt up permanently, so stick to cold! Once it’s dry you can shake it out to fluff it up.

Collars and leashes can be washed on cold and airdried.

Seatbelt belts can be washed in cool water (I would handwash these as the buckle would probably make a lot of noise banging around in the washer) and air dry.

Squeakies should be removed for washing. You can reach into the ear of the bunny/puppy hoodie hat through an opening in the lining where the tie meets the hat, and slip the squeakie out.

Tails should be hang dried or dried in front of a fan — better yet, spot clean them instead of immersing in water.

So to sum it up, you can’t go wrong with cold water and air drying!

 

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What’s my size?

Our fleece hats come in two sizes: Small is 22" around the band, Large is 24" around the band. Both sizes stretch a few inches. We can do custom sizing, so contact us if you need anything special.

Furry hoodie hats are all one size and fit most everyone, but if you need a bigger size, let us know.

Seatbelt belts come in four sizes with 4" of invisible adjustment in each size. Need a different size? Just ask.
Small fits 28" – 32"
Medium fits 33" – 36"
Large fits 37" – 40"
XLarge fits 41" – 44"

Collars come in three sizes, with 4" of adjustability in each size. And as always, we can do other sizes.
Small fits 12" – 15"
Medium fits 15" – 18"
Large fits 17" – 21"

 

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Where do you guys get all this stuff?

With the exception of the paw-print keychain bottle openers, we design and create everything you see on this site. All of our designs are our original creations and are copyrighted. Yay!

 

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I’m concerned about my privacy.

That’s not really a question, but we’re good little bunnies who would never share your contact info with anyone! (Unless, of course, they were brandishing a warrant.) Spam sucks!

If you would like to be added to our informational email list, please subscribe to the newsletter.

 

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